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Mercure Chur City West
4 stars

Chur

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Rooms & price

Room 12

Comfort room with 1 double bed, mountain view

Details
The Alpine panorama from our air-conditioned Comfort rooms on the upper floors is simply breathtaking. In addition, the rooms are equipped with a TV, coffee maker, minibar, and free WIFI.

Bathroom: Hair dryer, Shower facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, WiFi

Availability Calendar

Comfort room with 1 double bed

Details
Our air-conditioned Comfort rooms for up to two guests offer a comfortable double bed, a TV, coffee maker, minibar and a functional work space. Free 24hr-WIFI.

Bathroom: Hair dryer, Shower facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, WiFi

Availability Calendar

Comfort room with 2 single beds, mountain view

Details
Share a room, sleep in your own bed and enjoy a breathtaking alpine panorama: The air-conditioned Twin rooms on the upper floors offer two comfortable single beds, free WIFI, a TV, minibar and coffee maker.

Bathroom: Hair dryer, Shower facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, WiFi

Availability Calendar

Comfort room with 2 single beds

Details
Share a room, sleep in your own bed: The air-conditioned twin rooms have two comfortable single beds and a functional work space. Free WIFI. With TV, mini-bar and coffee maker.

Bathroom: Hair dryer, Shower facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, WiFi

Availability Calendar

Deluxe room with 1 double bed

Details
Enjoy special amenities of our air-conditioned Deluxe rooms with a comfortable double bed for a restful night's sleep, including a TV, coffee maker, minibar, and free WIFI, which are always available for your comfort.

Bathroom: Hair dryer, Shower facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, WiFi

Availability Calendar

Deluxe room with 1 double bed, mountain view

Details
You have to experience it: Our particularly comfortable, air-conditioned Deluxe rooms offer a wonderful mountain panorama. Sleep well in the cozy double bed. With TV, mini-bar, coffee maker, free WIFI.

Bathroom: Hair dryer, Shower facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, WiFi

Availability Calendar

Deluxe room with 2 single beds

Details
If you like to sleep in your own bed, our particularly comfortable, air-conditioned Deluxe rooms with 2 single beds are ideal for you. Look forward to a coffee maker, TV, minibar and free 24hr-WIFI.

Bathroom: Hair dryer, Shower facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, WiFi

Availability Calendar

Deluxe room with 2 single beds, mountain view

Details
You have to experience it: Our particularly comfortable, air-conditioned deluxe rooms offer a magnificent mountain panorama. Share a room and sleep well in your cozy own bed. With TV, minibar, coffee machine, free WIFI.

Bathroom: Hair dryer, Shower facilities: 1 bedroom, Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, WiFi

Availability Calendar

Superior Corner room with 1 double bed, mountain view

Details
Our Superior Corner rooms on the upper floors offer the best view of the Graubünden Alps. The spacious rooms are equipped with a TV, coffee maker, minibar, and free WIFI.

Bathroom: Hair dryer, Shower facilities: Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, TV, WiFi

Availability Calendar

Superior Corner room with 1 double bed

Details
Our Superior Corner rooms offer the best view of the Graubünden Alps. The spacious rooms are equipped with a TV, coffee maker, minibar, and free WIFI.

Bathroom: Hair dryer, Shower facilities: Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, TV, WiFi

Availability Calendar

Superior Corner room with 2 single beds, mountain view

Details
Our Superior Corner rooms on the upper floors offer the best view of the Graubünden Alps. The spacious rooms are equipped with a TV, coffee maker, minibar, and free WIFI.

Bathroom: Hair dryer, Shower facilities: Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, TV, WiFi

Availability Calendar

Superior Corner room with 2 single beds

Details
Our Superior Corner rooms offer the best view of the Graubünden Alps. The spacious rooms are equipped with a TV, coffee maker, minibar, and free WIFI.

Bathroom: Hair dryer, Shower facilities: Air conditioning, Coffee machine, Internet connection, Mini bar, Non smoking room/apartment, Pets allowed, Pets on request, Radio, Room safe, TV, WiFi

Availability Calendar

Information service supplier

Description

The modern 4* Hotel Mercure Chur City West is located in the business district of the oldest city in Switzerland. It is the best place for your business or leisure trip. The 49 air-conditioned rooms on the 3rd to 9th floors offer a breathtaking view of the nearby mountains. The hotel also has a restaurant with bar, smoking lounge, terrace, garage, gym and meeting rooms for 150 people.

Arrival (Check-in/Check-out)

Arrival: The hotel is located at the shopping center City West, directly at the highway exit Chur Süd.

Conditions/extras

Prices excl. taxes and incl. WLAN and minibar. Underground parking for hotel guests: CHF 15.00 per day. Pets allowed: CHF 20.00 per day (without food). Check-In from 15:00 until 22:00 / Check-Out from 06:30 until 11:00.

Facilities & information

Equipment
  • Baby chair
  • Baby cot
  • Balcony
  • Bar
  • Conference room
  • Elevator
  • Gym
  • Lounge
  • Restaurant
  • Terrace
  • WiFi
Accommodation Type
  • Group hotel
  • Hotel
Capacities
  • Beds: 98
  • number of rooms: 49
Location
  • Central location (village/town)
  • Quite environment
Service
  • Conferences/Seminars
  • Garage
  • Laundry service
  • Parking
  • Pets allowed
Conference
  • Conference capacities
  • Conference room
  • Conference rooms from (size in sqm ): 85
  • Conference rooms up to (size in sqm): 320
  • Digital Projector
  • Flipchart
  • Internet connection in conference room
  • Overhead projector
  • Projection screen
  • Speakers

Recommendations

Summary of 2447 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel. Learn more

Excellent
4.5

Excellent hotel. Located near shopping areas and has easy access to public transportation.

"Excellent facilities" "Breathtaking views from the room"
Service (4.5)
Room (4.5)
Location (4.5)
Cleanliness (4.0)
Amenities (3.9)
Breakfast (3.4)
Bar (2.3)

, Sat 8 June 2024

"Not near the old town but well connected with bus service to the main train station. Only nice and friendly staff is Mariä. The rest were not impressive."

Source: TrustYou Survey

, Tue 4 June 2024

"We got an upgrade and were able to enjoy the beautiful view from the 9th floor. Important to know that it is located outside of the old city but with a good bus connection."

Source: TrustYou Survey

, Mon 3 June 2024

"We were just over-fighting before catching the Bernina Express and the Mercure was close to town, clean and comfortable. It was a shame there was no room service offered but the staff were helpful in recommending somewhere to eat."

Source: TrustYou Survey

, Sun 2 June 2024

"We chose the Mercure Chur City West due to its proximity to our rental car agency drop off point and the train station. Of course, the rooms were good quality as well. We were greeted with a welcome drink, won one more! The sleep was restful, the breakfast was satisfying and the staff was excellent. We would definitely recommend staying for a stop-over."

Source: TrustYou Survey

, Thu 23 May 2024

"Poor staff, bad communication, faulty equipment and no items supplied when asked for."

Source: TrustYou Survey

, Tue 21 May 2024

"Nice accomodation in Chur. Although it is not located in the Chur city centre, the hotel is easy to access by local bus network. Nice staff with good smile and friendly attitude. The room is spacious with execellent view. It would be better if there is a kettle provided in the room."

Source: TrustYou Survey

, Tue 21 May 2024

"The room was fantastic, the view to the mountains was amazing! The personal in the lobby was very nice and helpful!"

Source: TrustYou Survey

, Sun 12 May 2024

"As usual good friendly service. Rooms with view to mountains."

Source: TrustYou Survey

, Sun 12 May 2024

"Nice view from the room. Nice room as shown in photos. Very nice touch the card to use on the buses to and from the center of Chur. Convenient the fact that there is a super market below the hotel at the shopping center to buy extra water and other supplies."

Source: TrustYou Survey

, Tue 7 May 2024

"We stayed 1 night whilst touring switzerland"

Source: TrustYou Survey

, Tue 30 April 2024

"Nice hotel but edge of town location and weekend restaurant closure made it difficult to find places to eat close by."

Source: TrustYou Survey

, Sat 20 April 2024

"Lovely room in modern clean hotel located close to Chur West station and a shopping centre."

Source: TrustYou Survey

, Sat 13 April 2024

"Well this was a very very great place and all the transport you could need we loved that we went for this hotel could not fault the room in any way.Extra large room with dual aspect loved the place wish we had more time in Chur for sure we will be back and a special mention to the young lady on reception by herself she was excellent."

Source: TrustYou Survey

, Fri 12 April 2024

"I stayed there 9 days for a business trip. Everything arranged there is good, except when I called front desk ask the water in the room in my first day. I was told the water is only free serve for the first day stay from a male staff, two days later I realized it not true, every girls in front desk are very friendly, I like the restaurant staff, the long hair lady is best. One thing maybe can improve is the breakfast, it almost never changed in 9 days, it is too hard for me who don’t like pork and can’t eat raw food in this time."

Source: TrustYou Survey

, Wed 10 April 2024

"Hotel is out a bit but got the bus for free so not too bad . Unfortunately no English speaking channels on the TV breakfast was fine ."

Source: TrustYou Survey

, Tue 9 April 2024

"Absolutely fine, staff helpful but no food in evenings at weekends made visit difficult! No city maps available either. All fast food outlets only available! We did not know this in advance!"

Source: TrustYou Survey

, Fri 5 April 2024

"Great room,excellent views.staff very good…especially the young lady on duty when we checked out. Good breakfast"

Source: TrustYou Survey

, Wed 3 April 2024

"Comfortable room with personal sauna and great views of surrounding areas. Staff were friendly and check in easy. Within walking distance of several restaurants a food outlets plus direct access to shopping centre. Was a short taxi ride to Chur station for Bernina Express"

Source: TrustYou Survey

, Tue 2 April 2024

"My room on the eith floor had the most amazing views. The room was very spacious and the bed comfortable."

Source: TrustYou Survey

, Sat 30 March 2024

"Nice location and helpful staff"

Source: TrustYou Survey

, Wed 27 March 2024

"Hotel was booked through tour operator. We upgraded to a corner premium room for a great mountain view. Lovely and helpful staff, super location. Breakfast is good. Only downside was mattress and pillows. Overall experience fantastic and highly recommended."

Source: TrustYou Survey

, Wed 27 March 2024

"Good place to stay for a stop over. Hotel room was spacious, clean and had stunning views."

Source: TrustYou Survey

, Mon 25 March 2024

"Once we found hotel it was well placed to get into town, free bus pass was excellent bonus."

Source: TrustYou Survey

, Wed 20 March 2024

"Enjoyable stay. Disappointed there was a shaving mirror missing in the bathroom. Limited tea and coffee. Very pleasant and helpful staff."

Source: TrustYou Survey

, Sat 16 March 2024

"not very friendly welcoming , neither the restaurant already booked at 6PM?????"

Source: TrustYou Survey

, Sun 3 March 2024

"Good experience for walking around in chur"

Source: TrustYou Survey

, Sat 2 March 2024

"Super"

Source: TrustYou Survey

, Wed 28 February 2024

"Have a good experienced during the check in process, but the service team is not enough at night, only one person need to handle lots of things, the waiting time can not be estimated."

Source: TrustYou Survey

, Mon 26 February 2024

"The hotel is located a bus ride (7 mins) away from Chur train station and is easy to find as it towers across the whole town. It's nice and modern with a welcoming reception. Although I had a problem with the Booking travel website not passing on the correct info, the team at the hotel were able to sort out a room change easily beforehand. Upon arrival, check-in was simple and swift. There was a wheeled trolley sitting by the front door to take luggage, so easy to get things to the room via the two lifts. The beds were comfortable, but the pillows were really thin, so we needed more, only there were no spares in the room. MAJOR ISSUE FOR FOREIGN TRAVELLERS Our biggest problem was that the plugs in the walls do not allow for travel adapters to be used. Each plug is made to allow 3 x euro 2 pin plugs to be inserted into the 1 gang socket but the shape does not allow you to insert an adaptor. This makes the room almost unusable if you do not have native 2 pin powered equipment. There was only one socket that was shaped to allow a travel adaptor and this was on the writing desk. This meant you can only charge one thing at a time which is crazy if you have laptops or mobile phones that need charging. Also it means that you are not able to dry your hair and look in the mirror at the same time. The mirror is in the bathroom and nowhere near the socket. I seriously can't believe that this is the case as a major oversight in the design, considering it's a hotel with travelling guests from all over the world. Also to note, although the room has a hob, there is no crockery, cutlery or utensils for cooking. I appreciate that they probably don't want people cooking smelly food, but with young children, we wanted to take food back to the room to eat, and this was then an issue. The staff are friendly, and the restaurant has a nice complement of food available for breakfast so all in all a nice stay with the only points being deducted for not having the eating apparatus and the pillows. The hotel sits on top of the shopping centre, so it is perfect for getting pretty much most things you would need, from food to a chemist to clothes and toys, etc. Just make sure you check the opening hours, as they shut early. I would stay here again but, upon arrival, ask for all the bits that are missing from the room and would also need to take a euro power extension lead so we could use the power sockets in the room."

Source: TrustYou Survey

, Mon 26 February 2024

"Amazing view from the room"

Source: TrustYou Survey

, Sat 24 February 2024

"Good stay"

Source: TrustYou Survey

, Mon 19 February 2024

"Personal attention and great staff. Beautiful rooms and facilities. Stunning views and amazing location. Best hotel of a 5w holiday."

Source: TrustYou Survey

, Mon 12 February 2024

"Stayed here for two nights during a 8 day venture of Switzerland. Rooms were nice and big. It was a quick ride to train terminal and all the cab drivers were excellent. The mall inside the building came in handy. That was a nice unexpected treat."

Source: TrustYou Survey

, Wed 7 February 2024

"The location is so close with the bus stop, just in front of the hotel. In addition, you have some restaurants and also groceries in the shopping mall right behind the hotel."

Source: TrustYou Survey

, Fri 12 January 2024

"Great view from the room on mountains, nice and helpful hotel workers. Unfortunately the restaurant was closed"

Source: TrustYou Survey

, Sun 7 January 2024

"I had got there with my kid who was accidentally not registered but they didn’t create a fuss for that, which was an impressive quality in hospitality business. I’m impressed. Then the receptionist was very helpful with all my travel questions. One receptionist had also cleaned my floor late night when my kid dropped a tea cup made of glass by mistake. I was very impressed by their behaviour and capability. Amazing views from all their rooms! Well managed hotel. No tension if you want to eat or shop, mall is inside. It’s a one stop Hotel I must say. Thank you hope to visit again!"

Source: TrustYou Survey

, Wed 3 January 2024

"All good"

Source: TrustYou Survey

, Fri 29 December 2023

"Nice room, friendly staff ,"

Source: TrustYou Survey

, Mon 18 December 2023

"I loved the extra details for the kids stay :-)"

Source: TrustYou Survey

, Fri 15 December 2023

"Not much to do I Chur itself but the hotel was immaculate and staff very helpful , especially as to giving us advice where to go to see snow."

Source: TrustYou Survey

, Mon 4 December 2023

"As a frequent traveler, I stay in many hotels across the world and have always found stains and dirt in toilet seats and stray hairs on surfaces or in their crevices, so inspecting my room is the first thing I do upon walking in. I was expecting the same disappointment here, as I have just come from a Sheraton where I was utterly horrified by the cleanliness of my room. To my surprise, the toilet seat was clean and so was everything else--not a single strand of hair, fortunately! The staff were also warm and hospitable, especially Gian-Luca and the lady whose name I forget but who helped us with our luggage for safekeeping before check-out. The other two ladies at reception on our second day also greeted us with smiles. This made our stay a good experience, and I'm looking forward to coming back in the near future."

Source: TrustYou Survey

, Sun 3 December 2023

"The staff was friendly & helpful."

Source: TrustYou Survey

, Tue 7 November 2023

"Room is clean and spacious, I loved the views. Great staff. Thanks"

Source: TrustYou Survey

, Tue 7 November 2023

"Modern, and convenience"

Source: TrustYou Survey

, Mon 6 November 2023

"Large clean rooms with nice views, great . Possible to walk to central Chur in 20-30 mins, public bus at the front door and 10 min walk to Chur West railway."

Source: TrustYou Survey

, Tue 31 October 2023

"The hotel is in a good location. and ok for a short stay. Room size is small."

Source: TrustYou Survey

, Mon 23 October 2023

"Our stay was great! The young lady at the front desk was fantastic and able to answer answer all our questions! I wish I could remember her name, but she was very kind and extremely helpful! The room and view were great as well! Our only regret is we didn't get more time there, as we checked in late, and had to leave very early for a train. Location was great, and there's a bus stop literally at the front door. We would absolutely stay here again if we make it back to Chur!"

Source: TrustYou Survey

, Fri 20 October 2023

"Great. Very clean, new furniture and well located."

Source: TrustYou Survey

, Tue 17 October 2023

"Extremely friendly staff. Beautiful room with view. Bus stop right at the hotel. Close to everything"

Source: TrustYou Survey

, Sun 15 October 2023

"spacious room compare to our other hotel stay, bright, clean and modern. The restaurant adjacent to the hotel had good food and good breakfast. The hotel is adjacent to a shopping center."

Source: TrustYou Survey

, Sun 15 October 2023

"A lovely hotel with excellent staff and amenities. We arrived by train and we’re a little concerned that the hotel was quite a way from the city centre. The staff member in the ticket office at the station showed us which bus to catch. It stopped right outside the door of the Mercure. Breakfast was included in our tariff. It was also very good."

Source: TrustYou Survey

, Sat 14 October 2023

"Appreciated the kind staff at night to provide assistance on our requests. Some areas can be further improved like providing the suggested route to hotel (e.g taking bus 6 from Chur station) avoiding guest trying to carry luggage and walk from Chur west. And for room, the shower room do not the curb as raised barrier which caused water leakage on floor."

Source: TrustYou Survey

, Thu 12 October 2023

"Very nice hotel and great staff. A special thanks to Gianni at the front desk, who was so pleasant and helpful and is a great representative for Mercure."

Source: TrustYou Survey

, Fri 6 October 2023

"Even though I was under the weather having gotten sick from the long plane ride, my wife and I thoroughly enjoyed the accommodation. The location was spectacular and the staff was unbelievably friendly, helpful and knowledgeable!! We loved the free breakfast. It was extraordinary and reminded me of my similar breakfasts as a child in 1975 when I lived here."

Source: TrustYou Survey

, Fri 6 October 2023

"Clean, comfortable and close to buses"

Source: TrustYou Survey

, Tue 3 October 2023

"Brief stay for exploring Chur area. Front desk was very helpful on check-in!"

Source: TrustYou Survey

, Thu 28 September 2023

"It is not my first time . it was good"

Source: TrustYou Survey

, Fri 22 September 2023

"Great location and stunning views of the mountains. Bus pass great also but the breakfast very pricey for what it is. At 26chf pp / day expect a lot better."

Source: TrustYou Survey

, Fri 22 September 2023

"It was by far a very comfortable stay with a beautiful view of mountain from room and also room was fully automated."

Source: TrustYou Survey

, Thu 21 September 2023

"Very friendly staff that gave us a warm welcome and an upgrade suite for our anniversary trip. Highly recommend!"

Source: TrustYou Survey

, Tue 19 September 2023

"--"

Source: TrustYou Survey

, Mon 18 September 2023

"Room was too warm,could not get it lower-than 23C"

Source: TrustYou Survey

, Sun 17 September 2023

"Both receptionists were extremely helpful and nothing was too much trouble. Room was excellent and immaculate. One comment, the toilet door handles were flimsy and one came loose…"

Source: TrustYou Survey

, Wed 13 September 2023

"It was convenient as there was free bus travel to the train station or old town which is only 5 minutes away. The reception staff were all very helpful. The hotel is located in a building with a huge supermarket and other shops."

Source: TrustYou Survey

, Wed 13 September 2023

"Lovely room but no kitchenette in superior double, only in twin room."

Source: TrustYou Survey

, Tue 5 September 2023

"We stayed four days in this hotel and received a complimentary bus card to explore the Chur city. The hotel is located near by Landquart Fashion Outlet (around 10mins drive away). The receptionist and other staff are helpful."

Source: TrustYou Survey

, Wed 30 August 2023

"Very spacious room and wonderful view of the surrounding mountains (highest floor)."

Source: TrustYou Survey

, Tue 22 August 2023

"Room is big enough and clean. I like the toiletries. The breakfast is very poor for a 4 stars hotel, I asked the lady to make a fried eggs but she doesn’t want to make it. At 8 am there are no croissant plain, I asked the lady for croissant and she answered “there are no plain croissant anymore, you can it another’s, if I make it for you it’s take 20 minutes in the oven.” I am not happy with this answer, so I went, I just had a cup of tea and one small bread."

Source: TrustYou Survey

, Mon 14 August 2023

"Everything was done to our wishes."

Source: TrustYou Survey

, Sun 13 August 2023

"Efficient, clean, good location, modern, friendly."

Source: TrustYou Survey

, Tue 1 August 2023

"We enjoyed our stay. The staff were hospitable and helpful."

Source: TrustYou Survey

, Tue 1 August 2023

"I stayed for three nights and the staff were very friendly and were able to speak English well, which was good because my German was terrible. The room was spacious and the views were nice. I am a wheelchair user and stayed in the wheelchair friendly room and everything was fine for me, the only thing I would say is that I would of preferred a proper shower seat rather than a stool, but saying that I had no issues using the stool."

Source: TrustYou Survey

, Mon 31 July 2023

"Had a room with an impressive view of the mountains, reception was very informative, cleaning staff friendly and the close proximity to both the city and a shopping mall were very practical. Outstanding location."

Source: TrustYou Survey

, Mon 24 July 2023

"The hotel experience was wonderful. Everyone from front desk to housekeeping were very responsive and quick to assess and address my needs. Additionally, the staff provided helpful hints on things to experience during my stay. The location is prime and provides many opportunities for fun!"

Source: TrustYou Survey

, Sat 22 July 2023

"Front desk staff were very friendly and helpful."

Source: TrustYou Survey

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