Grant, Mon 26 February 2024
"The hotel is located a bus ride (7 mins) away from Chur train station and is easy to find as it towers across the whole town.
It's nice and modern with a welcoming reception. Although I had a problem with the Booking travel website not passing on the correct info, the team at the hotel were able to sort out a room change easily beforehand.
Upon arrival, check-in was simple and swift. There was a wheeled trolley sitting by the front door to take luggage, so easy to get things to the room via the two lifts.
The beds were comfortable, but the pillows were really thin, so we needed more, only there were no spares in the room.
MAJOR ISSUE FOR FOREIGN TRAVELLERS
Our biggest problem was that the plugs in the walls do not allow for travel adapters to be used. Each plug is made to allow 3 x euro 2 pin plugs to be inserted into the 1 gang socket but the shape does not allow you to insert an adaptor. This makes the room almost unusable if you do not have native 2 pin powered equipment.
There was only one socket that was shaped to allow a travel adaptor and this was on the writing desk. This meant you can only charge one thing at a time which is crazy if you have laptops or mobile phones that need charging. Also it means that you are not able to dry your hair and look in the mirror at the same time. The mirror is in the bathroom and nowhere near the socket.
I seriously can't believe that this is the case as a major oversight in the design, considering it's a hotel with travelling guests from all over the world.
Also to note, although the room has a hob, there is no crockery, cutlery or utensils for cooking. I appreciate that they probably don't want people cooking smelly food, but with young children, we wanted to take food back to the room to eat, and this was then an issue.
The staff are friendly, and the restaurant has a nice complement of food available for breakfast so all in all a nice stay with the only points being deducted for not having the eating apparatus and the pillows.
The hotel sits on top of the shopping centre, so it is perfect for getting pretty much most things you would need, from food to a chemist to clothes and toys, etc. Just make sure you check the opening hours, as they shut early.
I would stay here again but, upon arrival, ask for all the bits that are missing from the room and would also need to take a euro power extension lead so we could use the power sockets in the room."
Source: TrustYou Survey
